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Puerto Jimenez, Osa Peninsula
Playa Nicuesa Rainforest Lodge, Punta Nicuesa, Puerto Jimenez, Osa Peninsula 60701
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Booking Cancellation Policy Update for 2020

Posted by: Admin
17 Mar
No
Booking Cancellation Policy Update for 2020

At Playa Nicuesa we care about your health and want you to feel confident and positive when planning your trip!

As a result of the official travel advice about the Coronavirus (COVID-19), we will be temporarily applying a flexible cancellation policy on bookings meeting the below criteria:

For any New Reservations traveling between March 11th through December 15, 2020:

  • Pre-payment equal to 100% of the total amount of your stay, is required 30 days prior to arrival.

  • Full refund for cancellations up to 16 days or more prior to arrival.

  • Cancellations received 15 days or less prior to arrival, will apply a 100% penalty, UNLESS PROOF OF:

- Flights grounded or canceled

- Government implementation of travel restrictions

- Medical conditions

On these 3 cases, we will allow rebooking travel within one year of existing reservation except during holiday blackout dates (December 20th, 2020 – January 2nd, 2021)

  • All cancellation requests must be on writing and sent via e mail to: [email protected]

  • The above policies also apply to any modifications made 15 days or less prior to the arrival date.

  • No shows, early departures or unused portions of packages are non-refundable.

  • The above policies are not valid for group bookings (4+ rooms) and/or holiday travel.

 

Please stay safe and do not hesitate to contact us if you have any questions

Email: [email protected]

Phone (Costa Rica): 011 (506) 2258-8250

US & Canada Toll Free Number: 1-866-504-8116

Office Hours: Mon-Fri 08:30am – 05:30pm / Sat 08:30am – 12:30pm

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