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Puerto Jimenez, Osa Peninsula
Playa Nicuesa Rainforest Lodge, Punta Nicuesa, Puerto Jimenez, Osa Peninsula 60701

Booking Cancellation Policy Update for 2020

Posted by: Admin
17 Mar
Booking Cancellation Policy Update for 2020

At Playa Nicuesa we care about your health and want you to feel confident and positive when planning your trip!

As a result of the official travel advice about the Coronavirus (COVID-19), we will be temporarily applying a flexible cancellation policy on bookings meeting the below criteria:

For any New Reservations traveling between March 11th through December 15, 2020:

  • Pre-payment equal to 100% of the total amount of your stay, is required 30 days prior to arrival.

  • Full refund for cancellations up to 16 days or more prior to arrival.

  • Cancellations received 15 days or less prior to arrival, will apply a 100% penalty, UNLESS PROOF OF:

- Flights grounded or canceled

- Government implementation of travel restrictions

- Medical conditions

On these 3 cases, we will allow rebooking travel within one year of existing reservation except during holiday blackout dates (December 20th, 2020 – January 2nd, 2021)

  • All cancellation requests must be on writing and sent via e mail to: [email protected]

  • The above policies also apply to any modifications made 15 days or less prior to the arrival date.

  • No shows, early departures or unused portions of packages are non-refundable.

  • The above policies are not valid for group bookings (4+ rooms) and/or holiday travel.


Please stay safe and do not hesitate to contact us if you have any questions

Email: [email protected]

Phone (Costa Rica): 011 (506) 2258-8250

US & Canada Toll Free Number: 1-866-504-8116

Office Hours: Mon-Fri 08:30am – 05:30pm / Sat 08:30am – 12:30pm

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